Cancellation & Refund Policy

 Last updated on 01-04-2025 17:55:17

 P K D ENTERPRISE believes in helping its customers as far as possible, and has, therefore, a liberal cancellation policy. Under this policy: 

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them. 

• P K D ENTERPRISE does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund/replacement can be made if the customer establishes that the quality of the product delivered is not good. 

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 15 Days days of receipt of the products.

 • In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 15 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision. 

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the P K D ENTERPRISE.

Understanding NEWebApp's Refund Policy: Clarity and Confidence in Your North East India Website Investment

In today's digital landscape, a strong online presence is crucial for businesses of all sizes. NEWebApp, a leading provider of website design, web development, web hosting, and domain registration in the North East of India, understands the importance of a reliable and trustworthy partner. To provide peace of mind and ensure client satisfaction, NEWebApp has established a clear and transparent refund policy. This article aims to shed light on this policy, helping you understand your rights and responsibilities when investing in AsomWeb's services.

A Focus on Commitment and Client Satisfaction

NEWebApp is committed to delivering high-quality services and building lasting relationships with its clients. Before diving into the specifics, it's important to note that AsomWeb prioritizes understanding your needs and goals to ensure a successful collaboration from the outset. The refund policy is designed to address situations where, despite their best efforts, expectations are not met.

Understanding the Refund Policy Nuggets

While a detailed understanding of the policy requires reviewing the official terms and conditions on the NEWebApp website, here are some key aspects to consider:

• Website Design and Web Development: This is often the most complex area, and therefore, the refund policy is typically structured around project milestones.
  • Initial Deposit: The initial deposit, used for project initiation, setup, and resource allocation, is generally non-refundable. This covers the time and resources invested in the initial stages.
  • Milestone-Based Refunds: Refunds for subsequent milestones may be considered based on the progress of the project and the reasons for cancellation. Clear communication and documentation of issues are essential.
  • Completed Projects: Once the website design and development project is completed and approved, refunds are generally not offered, as the service has been rendered.
• Web Hosting: Refunds for web hosting services typically depend on the terms of the hosting plan.
  • Money-Back Guarantees: Some hosting plans may offer a money-back guarantee for a limited period (e.g., 30 days). In such cases, a full or partial refund may be available if you're dissatisfied with the service during that period.
  • Service Disruptions: Refunds due to significant service disruptions or downtime may be considered on a case-by-case basis. It's crucial to report these issues promptly.
• Domain Registration: Domain registration fees are generally non-refundable. Once a domain is registered in your name, the registration fee is paid to the domain registrar and cannot be recovered.
• Procedure for Requesting a Refund: It is advisable to contact AsomWeb's customer support team directly to discuss your concerns and initiate a refund request. Be prepared to provide detailed information about the reasons for your dissatisfaction, the specific service in question, and any supporting documentation.

Key Takeaways and Best Practices

• Read the Fine Print: Before engaging NEWebApp's services, carefully review the complete refund policy document on their website. This will ensure you have a thorough understanding of your rights and obligations.
• Communicate Openly: Throughout the project, maintain open and clear communication with the NEWebApp team. Promptly address any concerns or issues that arise to allow for timely resolution.
• Document Everything: Keep records of all communication, agreements, and milestones achieved during the project. This documentation can be invaluable if a refund dispute arises.
• Understand the Limitations: Be realistic in your expectations regarding refunds. Understand that certain costs, such as initial deposits and domain registration fees, are often non-refundable due to their inherent nature.

Building a Trusting Partnership with NEWebApp

NEWebApp's commitment to providing quality services and transparent policies underscores their dedication to building long-term relationships with clients in North East India. By understanding the nuances of their refund policy and practicing clear communication, you can establish a solid foundation for a successful partnership, ensuring your online presence is in capable hands. Remember to always refer to the official NEWebApp website for the most up-to-date and accurate information regarding their refund policy.